Welcome
Diverse Teams:
A Strength in
Times of Change
We are living in a time of profound transformation. Global crises, technological leaps, and AI-driven change challenge people and organizations alike. In this environment, resilience becomes a key competency – both individually and collectively. The World Economic Forum and Mercer identify resilience and adaptability as some of the most essential future skills, as they enable us to remain capable of action, focused, and connected amid constant change.
Team resilience emerges where diversity is leveraged as a strength – from cultural differences and varied personalities to diverse thinking styles and a wide range of experiences shaped by age, gender, and perspective. This diversity fosters learning agility, creativity, and problem-solving competence – empowering teams to navigate complexity together successfully.
To achieve this, global teams need strong cohesion and intercultural competence, as well as leadership that models the right mindset and creates structures in which differences are used as a resource.
Where trust grows, differences are valued, and a safe space for exchange and new ideas is created, collaboration across boundaries becomes vibrant and effective. Especially in virtual and hybrid teams, communication that is both clear and culturally sensitive is essential.
As a Certified Trainer and Coach for Intercultural Competence, Resilience and Change, I support international leaders and teams in consciously using diversity as a source of strength and sustainable performance.
ImpACT:
From Impulse to Action
for Impact
Personal development is the key to effective leadership, successful global collaboration, and lived resilience. True transformation begins with self-awareness – and unfolds from the inside out. My digital ImpACT formats for personal development provide the initial spark that, like a drop of water, sets change in motion. Every ripple of change expands and creates impact – within oneself, within the team, and across the organization.
ImpACT Talk
This is the espresso among my formats - short, strong, and activating. One hour, one topic delivered as a high-reach online impulse, perfectly suited for integration into the workday.
Highly interactive with polls, quizzes, and collaborative brainstorming. Includes a handout with the key takeaways and an editable action plan to support transfer into practice. Available in German or English, as requested.
ImpACT Talks for Employees and Teams
Stronger Together: How diversity strenghtens Team Resilience
Resilience starts in the Mind: Spotting Thinking Traps and shaping Solutions
United in Diversity: Cultural Intelligence as the key to global team success
Culture of Trust: How Diverse Teams Strengthen Belonging and Connection
Global Teams: Golden Rules for successful intercultural communication
Closeness Despite Distance: Practical tips for effective virtual and hybrid collaboration
ImpACT Leadership Talks
The resilient Leader: Practical Insights for inner Strength in Times of Change
Leading with Resilience: How Leaders provide Direction in Times of Uncertainty
Inclusive Leadership: How to build Trust in diverse High-Performance Teams
Rethinking Global Leadership: Practical Insights for Leading Virtual and Hybrid Teams
ImpACT Training
Online Training That Works Across Borders
In today’s globally connected work environment, leaders and teams need flexible learning formats that transcend boundaries. That’s why I offer my trainings online. ImpACT Training is practical, interactive, and designed to create real results.
Spaced Learning Instead of Block Seminars
Rather than packing content into one-day sessions, I use a Spaced Learning approach. Learning research shows that shorter sessions spread over multiple dates measurably improve retention and help participants anchor new knowledge in the long term.
Learning as a Journey
ImpACT Trainings are part of a Learning Journey: Each session builds on the last, fostering reflection and practical application in everyday work. Between and after training phases, structured self-reflection - supported by materials and peer exchange - ensures long-lasting impact. That’s how real transformation happens: where learning meets leadership, teamwork, and global collaboration.
Tailor-Made Trainings That Truly Fit
Every training is developed in dialogue with clients and participants - precisely tailored to their specific challenges.
All trainings are available in German or English.
ImpACT Methods - A Mix that makes an Impact
My ImpACT Approach means that every method is driven by a clear purpose - for training that resonates and delivers lasting impact. Digital tools like whiteboards, Mentimeter, Mural, or Miro are not just technical add-ons; they enable interaction, diverse perspectives, and active learning. They create spaces for exchange, visualization, and shared insight.
- Inspiring knowledge impulses through well-founded, scientific models
- Practical examples via mini case studies, storytelling, and peer-to-peer learning
- Interactive reflection with live polls, quizzes, and digital opinion snapshots
- Equal-level group interaction, such as Think–Pair–Share, breakouts, and sociometric exercises
- Collaborative work through editable boards and templates
- Impact-oriented documentation: results are instantly visible, savable, and ready to use in daily work
Knowledge through vivid models
Team Reflection
Group Brainstorming
Collaboration with Whiteboards
ImpACT Coaching
Whether in London, Singapore, or Berlin – I’m wherever my clients are. Online coaching can have impact anywhere when genuine connection is built through trusting communication. It’s about human-to-human connection.
ImpACT Coaching stands for clarity, development, and lasting change, empowering my clients to unlock their full potential.
Structured guidance with the GROW Model
I work with the proven GROW model – a clear process that offers support, provides direction, and creates space for real solutions:
G = Goal: What do you want to achieve?
R = Reality: What’s your current situation?
O = Options: What are possible ways forward?
W = Will / Way forward: What are the concrete next steps?
Whether it’s leadership challenges in a global context, building resilience in demanding work environments, or navigating change – my coaching is tailored, hands-on, and designed to strengthen individual agency.
Expatriate Coaching: Supporting successful transitions abroad
Whether in Italy, the UK, or Germany – for over 15 years, I’ve had the privilege of supporting countless leaders, their partners, and families as they step into new roles and settle into their “temporary new home” abroad.
ImpACT Coaching - Methods & Tools
The most important aspect in coaching is the development of a trusting, open dialogue. Therefore, I rely on the person-centered approach of Carl Rogers, as real change only happens when people feel genuinely understood and taken seriously. I support my clients exclusively with scientifically grounded methods to empower them to pursue their goals consciously and effectively. In doing so, I draw from systemic coaching models as well as cognitively-behavioral techniques. Always with the goal of turning deep reflection into concrete action – so that new insights can unfold real impact.
Gaining clarity
Creating emotional access
Deep reflection
Purposeful Tools
ImpACT to go - for active Transfer
A sustainable transfer into practice is a central component of my formats. This is achieved through attractively designed, electronically editable materials such as personal action plans, reflection aids, and tools for expanding options for action. The materials are motivating and specifically designed to effectively anchor change in everyday working life.
Here are some examples on various topics:
Diverse Clients - Tailored Solutions
For more than 15 years, I have developed customized continuing education programs for institutions and companies across various industries—for example, for the German Bundestag, Diasys Diagnostic Systems, Deutsche Telekom, ERGO, Generali, ITERGO, KWS, Lufthansa Technik, Lanxess, MAN Truck & Bus, Mubea, Open Grid Europe, Sanofi-Aventis, Schmitz Cargobull, ThyssenKrupp Steel Europe and the Global Shared Service Center of TÜV Rheinland.
On behalf of the Federal Ministry for Economic Affairs and Energy, I have also been preparing entrepreneurs and executives from Eastern European countries, Latin America, and various regions in Asia and North Africa for their business expansion in Germany, working with the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) and CDC for many years.
In addition, I am a lecturer at the WHU Otto Beisheim School of Management and a "Train the Trainer" facilitator as part of the Carl Duisberg Centren (CDC) certification program.
About Me:
Between Cultures
and Careers
Internationality is my guiding thread. As the daughter of a German father and an Italian mother, I grew up shaped by two cultural influences.
After completing my international studies in business administration and languages, I entered corporate communications at an international IT service provider within the ThyssenKrupp Group - where I gained several years of leadership experience in a dynamic, global environment.
Six formative years abroad - in the Netherlands and the United Kingdom - deepened my perspective on intercultural dynamics. During this time, I studied Organizational Psychology and later completed a postgraduate degree in Human Resources Management at the University of London.”
For over 15 years, I’ve been supporting professionals and executives from a wide range of industries in their personal development. My passion lies in helping individuals meet the challenges of a globalized and fast-paced business world with clarity, confidence, and inner strength.
The richness of my experience across different countries and fields has shown me how powerful cultural sensitivity and readiness for change can be. This perspective now flows into my work—as a catalyst for growth in a diverse and complex world.
In my free time, I volunteer with ZONTA that advocates girls and women, locally and globally.
My Expertise for your Success
Benefit from my extensive, high-quality education and many years of practical experience!
Training & Development
Certified Trainer and Coach for Interkulturelle Competence, Carl Duisberg Centren
Certified Systemic Coach und Change Manager, INeKO Institute, University of Cologne
Resilience Coach (QRC-certified), Institut für Bildungscoaching
Certification Masterclass Brain, Mind & Culture, Japan Intercultural Institute
International Leadership, Università Commerciale Luigi Bocconi
Business Experience
Extensive leadership experience as Head of Communication at ThyssenKrupp Information Services
Several years of experience as Marketing Manager within the ThyssenKrupp Group
Academic Education
Postgraduate Diploma in HR Management, Birkbeck, University of London
Studies in Organisational Psychology, AKAD University
BA (hons) in Economics, Hogeschool Utrecht
European Business Administration, Euro Business College Düsseldorf
Discover more about me on LinkedIn - happy to connect!
GlobAbility
Your Expert Network: 3 Women, 45 Years of Experience, 1 Shared Vision
Together with my dear colleagues Juliane Bier and Annette Sickert Karam, I co-founded GlobAbility.
We are a network of three experienced trainers and coaches, each bringing unique personalities, professional backgrounds, cultural expertise, and thematic focus areas.
What unites us: We are all certified intercultural competence trainers with solid coaching qualifications. And we share a passion for empowering people in a globalized, diverse, and dynamic working world.
Our vision and mission:
To strengthen individuals in a globalized, diverse, and dynamic work environment—by combining our expertise and offering our clients a broad spectrum of services.
Juliane Bier has spent 20 years in the intercultural arena, working in India and Vietnam with corporations and universities. Her core expertise lies in team development and intercultural coaching.
Annette Sickert Karam has spent nearly half her life abroad—in the United States, Brazil, Uruguay, the UK, and France. For over 10 years, her focus has been on Diversity, Equity, Inclusion & Belonging, team development, and expatriate coaching.
What we offer:
Tailor-made, modular training and coaching programs that stand out through depth and diversity of perspective.
Our topics:
• International Team Development
• Global Leadership Development
• Diversity, Equity, Inclusion & Belonging
• Resilience & Mindfulness
GlobAbility Podcast – Perspectives in Dialogue
Launching in November 2025, our podcast will explore successful intercultural collaboration, featuring inspiring best practices, voices and stories from different cultures, and ideas for a diverse and future-ready global workplace.
Visit us on LinkedIn!
Let's get in touch!
E-mail: info(at)susanne-philippsen.net